FREQUENTLY ASKED QUESTIONS

We are only shipping to the USA & CANADA addresses at this time! Thank you for your understanding!

Average USA shipping time is 3 - 8 business days. 

Average CANADA shipping time is 7- 21 business days. 
All of our orders are shipped from our warehouse in California.

You may find more shipping info here.

You can select your preferred payment method at checkout.
We accept secure payment of PayPal.

We also accept general credit cards:
Visa, Mastercard, American Express, JCB, Discover, Diners Club, Elo, etc.

Your 100% satisfaction is important for us.

We offer a 7-days Return & Exchange Policy:
1. If a product gets damaged or was faulty upon a delivery - we offer 100% refund or exchange.
2. Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
3. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
4. For returns, please email service@pearlomantic.com with the subject 'Returns' and include your order number, name and the reason for the return.
5. We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
6. Please note that customers are responsible for shipping costs of returned items.
7. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
8. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.


You may find more Returns and Refunds here.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days.

Our support team is always happy to guide you at any step!

ABOUT OUR PEARLS

Yes, all of the pearls used in our jewelry are genuine and of the highest quality. We take great care to source our pearls from reputable suppliers and work closely with expert craftsmen to create pieces that showcase the natural beauty of these precious gems. Whether you're shopping for a classic pearl necklace, a stunning pair of earrings, or a unique statement piece, you can trust that every item in our collection contains genuine, natural pearls.

We source our pearls from reputable suppliers all around the world, including regions such as Tahiti, Japan, and China.

We use a variety of pearls in our jewelry, including freshwater pearls, Akoya pearls, South Sea pearls, and Tahitian pearls.

We work closely with our suppliers to ensure that our pearls meet our strict quality standards, which include factors such as luster, surface quality, and size.

Our pearls are a mix of both natural and cultured pearls, depending on the type of pearl and the specific piece of jewelry.

We have a team of expert designers who carefully select and match the pearls used in each piece of jewelry, taking into account factors such as color, size, and shape to create a cohesive and balanced design.

We recommend gently wiping your pearl jewelry with a soft cloth after each use, and avoiding exposure to harsh chemicals and perfumes.

Certainly, we understand that our customers may have different preferences and requirements, which is why we offer certifications and guarantees for our pearls upon customer request. Our team will work with you to identify the specific certification or guarantee that you need, and we will do our best to accommodate your request. At Pearlomantic, we are committed to providing our customers with high-quality pearl jewelry and excellent customer service, and we strive to meet and exceed your expectations in every way.