Refund policy

 

Your satisfaction is very important to us.

Returns

We offer a 7-day return policy. You have 7 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

  • Unworn and unused

  • In the same condition in which it was received

  • Returned with all original tags attached

  • Returned in its original Pearlomantic Jewelry packaging

A receipt or other proof of purchase is also required.

To request a return, please email service@pearlomantic.com with the subject line “Return Request.” Include your name, order number, and reason for the return.

If your return is approved, we will provide instructions on where and how to send the item. Items returned without prior authorization will not be accepted.

Customers are responsible for all return shipping costs. We strongly recommend using a tracked shipping service and keeping proof of postage, as Pearlomantic is not responsible for return packages that are lost in transit.

For questions regarding a return, please contact us at service@pearlomantic.com.

Non-Returnable Items

Pearlomantic does not accept returns in the following situations:

  • The brand tag has been removed

  • The item is not returned in its original condition

  • The item has been worn, scratched, altered, or damaged

  • The item is returned without its original packaging

  • The item is an earring, due to hygiene reasons, unless it arrived defective

  • The item is custom-made, personalized, or part of a special order

  • The return request is made outside the 7-day return window

  • The item was purchased on sale

Please contact us before requesting a return if you have questions about the eligibility of a specific item.

Damages and Order Issues

Please inspect your order as soon as it is delivered.

If your item arrives defective or damaged, or if you receive the wrong item, please contact us immediately at service@pearlomantic.com. We will review the issue and work with you to make it right.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund to your account.