Shipping policy

Shipping Time

All orders are shipped from our warehouse in California.

Estimated delivery times are:

• United States: 3–6 business days

• Canada: 7–14 business days

Canada orders are shipped in simplified packaging by default. If you require gift box packaging, please contact our customer service team immediately after placing your order and include the request in your order notes.

Please note that delivery estimates do not include order processing time.

Order Processing

Please allow 2–4 business days for order processing after payment has been confirmed.

Before shipment, every item undergoes a quality control inspection.

If the shipping or billing address provided is inaccurate or incomplete, or if any order details require verification, we may need to contact you before processing the order. This may add an additional 1–2 business days to the processing time.

Please review all shipping and billing information carefully before completing checkout to help prevent delays.

Tracking Your Order

After your order is placed, you will receive an order confirmation email at the email address provided during checkout.

Once your order has been processed and shipped, you will receive a separate shipping confirmation email containing your tracking information.

Please allow 1–4 days for tracking updates to appear after shipment.

If you do not receive a shipping confirmation email, please check your spam or junk folder first or visit our FAQs for additional assistance.

If there is an issue with your tracking number or delivery, please contact the shipping courier directly before contacting Pearlomantic.

Returns & Refunds

Customers are responsible for the cost of return shipping to Pearlomantic.

Please review our Return Policy for complete return instructions and eligibility requirements.